SHIPPING & RETURNS
At Huddle & Thread, every item is made just for you when you place your order. Because of this, our policies are a little different than big-box retailers — and we appreciate your understanding!
Shipping
Processing Time
All items are made to order. Please allow 2–5 business days for production before your order ships.
Shipping Time
Shipping times vary depending on your location, but most U.S. orders arrive within 3–7 business days after production.
You’ll receive tracking information as soon as your order ships.
Please note:
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Shipping times may be longer during holidays or high-volume seasons.
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We are not responsible for delays caused by the carrier.
Returns & Exchanges
Because all items are custom-made to order, we do not accept returns or exchanges for:
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Incorrect size ordered
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Change of mind
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Color preference
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Incorrect address provided at checkout
We strongly encourage reviewing the size chart before placing your order to ensure the best fit.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect — we will absolutely make it right.
Please email us at [your email address] within 7 days of delivery and include:
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Your order number
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A description of the issue
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Clear photos of the item and the packaging
Once reviewed, we will arrange for a replacement or refund as appropriate.
Order Changes & Cancellations
Because orders move into production quickly, changes or cancellations must be requested within 12 hours of placing your order. After that time, we cannot guarantee adjustments.
Our Promise
Huddle & Thread is a small shop built with care, and your support means the world to us. If there’s ever an issue with your order, please reach out — we’re here to help and want you to love what you receive.